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HOW TO RETURN A PACKAGE?
You have 30 days from receiving your order to return it. Return shipping costs are the customer’s responsibility, and we do not provide return labels. You may use any courier or shipping method, as long as the package reaches the correct return address. Once your return is received, we will refund the full purchase amount within 7 business days. For returns from the United States, the refund process may take up to 14 days.
30-day return policy
Refund to the customer’s account within 7 to 14 business days after receiving the return
Return form to be filled out and included in the package
The cost of return shipping is covered by the buyer
The products must not show any signs of use and should be returned in the original packaging.
Rerturns from the USA 🇺🇸
Send the parcel using your favorite courier to our USA warehouse:
Magical Shoes
Reality Fulfillment Services
1600 e Lincoln Hwy
DeKalb, IL 60115, USA
Include the return form in the package.
Add the note: MAGICAL SHOES RETURN.
For all other international returns
Send the parcel using your favorite courier or parcel locker to our company address:
“Magical Shoes”
Street: Biala Droga 107H
Postal code: 34-122
City: Wieprz
Country: Poland
Phone: +48 534 206 005
Email: [email protected]
The package should be sent in its original packaging. Remember to properly secure the returned goods to avoid damage.
Do not tape the original box directly, as this does not provide sufficient protection and forces us to discard a box that could still be reused. We hope, like us, you want to reduce waste.
HOW TO EXCHANGE A PRODUCT?
Did you choose the wrong size, color, or model?
We’re sorry, but we currently cannot offer direct exchanges for products. However, don’t worry! Just follow our return policy and place a new order for the product you want. This way, the process will be quick and easy, and you’ll receive your new order in no time. Thank you for your understanding, and we hope this purchase will be a success!
HOW TO MAKE A WARRANTY CLAIM?
Hey! We're glad you chose our products. Guess what? Everything you buy from us comes with a one-year warranty. If you notice anything wrong with the product you bought – whether it’s a factory defect or something wore out faster than it should – let us know! Just show us proof of purchase, and we’ll take care of the rest.
Depending on the issue, we’ll either repair your item or replace it with a brand new one.
1-year warranty on every product
If your purchased items need our attention, send us photos of them at [email protected] or use the form. Download the form. We’ll assess the situation, and if necessary, we’ll ask you to send the product back so we can take a closer look at the issue. This will help us prevent similar situations in the future.
Please also remember that there are certain situations where a warranty claim may not be accepted. This includes, for example, mechanical damage caused by improper use, worn-out soles from walking, water damage (yes, washing in the machine counts too!), or inadequate care. To learn more about how to care for your products, check out our Frequently Asked Questions.